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支付问题 PAYMENT
Q: 支持哪些支付方式？| What payment methods are supported?
A: 我们支持 PayPal 支付，包括 Visa、Mastercard、American Express 以及各国本地 PayPal 支付方式，覆盖全球 200+ 国家和地区。
A: We support PayPal payments, including Visa, Mastercard, American Express, and local PayPal payment methods, covering 200+ countries and regions worldwide.
Q: 支付后套餐多久生效？| How long does it take for the package to activate after payment?
A: PayPal 支付成功后，套餐权益将在 5-10 秒内自动解锁，无需手动操作。如遇延迟，请刷新页面或联系客服。
A: After successful PayPal payment, your package will be activated within 5-10 seconds automatically. If there is a delay, please refresh the page or contact support.
Q: 支付失败了怎么办？| What if my payment fails?
A: 请检查 PayPal 账户余额或银行卡状态，确保网络连接稳定。如问题持续，请稍后重试或联系 support@mychinesename.co。
A: Please check your PayPal account balance or bank card status and ensure your network connection is stable. If the problem persists, please try again later or contact support@mychinesename.co.
Q: 可以退款吗？| Can I get a refund?
A: 由于数字内容服务的特殊性，支付成功后不支持主动退款。如有支付异常（重复扣款、未到账等），请在 72 小时内联系客服。
A: Due to the nature of digital content services, all payments are non-refundable once processed. For payment anomalies (duplicate charges, non-receipt, etc.), please contact support within 72 hours.
起名规则 NAMING
Q: 起名需要提供哪些信息？| What information do I need to provide for naming?
A: 必填：英文名（Given Name）和姓氏（Surname）；选填：性别、出生年月日时、偏好风格、期望寓意。这些信息帮助我们生成更精准的姓名。
A: Required: Given Name and Surname; Optional: Gender, Birth Date & Time, Style Preference, Meaning Preference. This information helps us generate more accurate names.
Q: 生成的姓名可以商用吗？| Can the generated names be used commercially?
A: 付费套餐姓名可用于个人非商业用途，如社交媒体昵称、个人品牌。商用（如商业代言、产品命名）请联系我们获取授权。
A: Paid-package names can be used for personal non-commercial purposes such as social media nicknames and personal branding. For commercial use (e.g. commercial endorsement, product naming), please contact us for authorization.
Q: 不满意生成的结果可以重新生成吗？| Can I regenerate if I am not satisfied with the result?
A: 基础版有 1 次免费重生成机会；Premium 和 Ultimate 套餐不限次数重生成。直接点击「重新生成」按钮即可。
A: Basic plan has 1 free regeneration; Premium and Ultimate plans have unlimited regenerations. Simply click the Regenerate button.
Q: 五行分析是什么？| What is Five-Element (Wuxing) analysis?
A: 根据您的出生时间，结合八字命理分析五行喜用，帮助选择与您命格相合的汉字。所有套餐均包含基础五行解析，Premium/Ultimate 提供完整分析。
A: Based on your birth time, we analyze the Five Elements (Wuxing) to identify favorable elements, helping select characters that match your destiny. All plans include basic analysis; Premium/Ultimate provide full analysis.
Q: 典故溯源是什么意思？| What is "Cultural Source Tracing"?
A: Premium 和 Ultimate 套餐提供生成姓名的古籍出处，解释名字中每个字在《诗经》《楚辞》《论语》《易经》等典籍中的来源和寓意。
A: Premium and Ultimate plans provide the classical source of each character in the generated name, explaining its origin and meaning in classics such as Book of Songs, Chu Ci, Analects, and I Ching.
权限问题 QUOTA
Q: 免费用户有多少次机会？| How many free attempts do I have?
A: 注册用户获得 2 次免费起名机会。每成功分享到社交平台可额外获得 1 次。
A: Registered users receive 2 free naming attempts. Each successful share to social media grants 1 additional attempt.
Q: 付费套餐包含哪些特权？| What privileges are included in paid packages?
A: 基础版（$9.9）：3 组姓名 + 基础五行 + 1 次重生成；Premium（$19.9）：5 组 + 完整五行 + 典故溯源 + 起名证书 + 1 次头像生成；Ultimate（$29.9）：不限次数 + 完整服务。
A: Basic ($9.9): 3 name sets + basic Wuxing + 1 regeneration; Premium ($19.9): 5 sets + full Wuxing + cultural tracing + naming certificate + 1 avatar generation; Ultimate ($29.9): unlimited + all services.
Q: 我的套餐权益显示不正确怎么办？| What if my package entitlements are not showing correctly?
A: 请刷新浏览器页面（Ctrl+Shift+R 强制刷新）清除缓存后重试。如仍有问题，请提供交易流水号（Transaction ID）联系客服核实。
A: Please hard-refresh your browser (Ctrl+Shift+R) to clear the cache. If the problem persists, please provide your Transaction ID to our support team for verification.
头像问题 AVATAR
Q: 如何下载书法头像？| How do I download the calligraphy avatar?
A: 姓名生成后，页面会展示书法头像，点击「下载」按钮即可保存 SVG 高清图片（1080×1080px）。Premium/Ultimate 套餐不限制下载次数。
A: After name generation, the page displays the calligraphy avatar. Click the Download button to save the SVG high-definition image (1080×1080px). Premium/Ultimate plans have unlimited downloads.
Q: 可以换字体或背景吗？| Can I change the font or background?
A: 可以！点击「换字体」按钮，头像会自动切换为另一套毛笔字体（内置 4 套可选）。背景随机变化，点击下载时随机选取。
A: Yes! Click the "Change Font" button to cycle through our 4 built-in calligraphy fonts. The background randomizes with each download.
账号安全 ACCOUNT
Q: 套餐可以多人共享吗？| Can a package be shared by multiple people?
A: 不可以。套餐权益绑定您的设备和 IP 地址，不可转让、分享或转借。违规使用将导致账号封禁且不予退款。
A: No. Package entitlements are bound to your device and IP address and cannot be transferred, shared, or lent. Violations will result in account suspension without refund.
Q: 使用 VPN 后权益失效了怎么办？| What if my entitlements stop working after using VPN?
A: IP 变更可能导致系统无法识别您的身份。请联系客服并提供 Transaction ID，我们将在核实后手动恢复您的权益。
A: IP changes may cause the system to fail to recognize your identity. Please contact support with your Transaction ID and we will manually restore your entitlements after verification.
服务规则 SERVICE
Q: 服务每天都可以使用吗？| Is the service available every day?
A: 是的，网站 24 小时运行。如遇服务器维护，我们会提前 24 小时通过网站公告通知。预计维护时间一般不超过 2 小时。
A: Yes, the website runs 24/7. For server maintenance, we will notify you 24 hours in advance via the site announcement. Maintenance windows are typically under 2 hours.
Q: 可以定制特殊风格或偏好的姓名吗？| Can I customize names with special styles or preferences?
A: 可以！在「偏好寓意」栏填写您的期望，如"温润如玉"、"大气磅礴"、"平安顺遂"等，我们的 AI 会结合《诗经》《易经》等典籍为您生成匹配的姓名。
A: Yes! Enter your preferences in the "Meaning Preference" field, such as "gentle as jade", "grand and bold", "peace and smoothness", etc. Our AI will generate matching names from the Book of Songs, I Ching, and other classics.
Q: 如果遇到问题如何联系客服？| How do I contact customer support?
A: 请发送邮件至 contact@mychinesename.co，或通过网站的留言表单提交您的问题。我们通常在 24-48 小时内回复。
A: Please send an email to contact@mychinesename.co, or submit your question via the contact form on the website. We typically respond within 24-48 hours.